Returns & Exchanges
At Koala Brands, we want you to be completely satisfied with your purchase, which is why we offer a 30-day hassle-free return policy for all items in their original condition. Whether you need a different size or a full refund, our team is committed to making the process simple and stress-free.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
Package Your Items
Securely pack your items in their original packaging, ensuring all tags are attached and the return slip is included inside.
Drop Off and Refund
Drop your package at any authorized carrier location; once we receive and inspect your items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing