Frequently Asked Questions
Everything you need to know about shopping with Koala Brands.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 5-7 business days depending on your location.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items. Simply contact our support team to initiate a return request.
Do you offer international shipping?
Yes, Koala Brands ships to most countries worldwide. Please note that international shipping rates and delivery times vary by region.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Are your products sustainably sourced?
At Koala Brands, we prioritize ethical manufacturing and sustainable materials to ensure our products are as kind to the planet as they are to you.